EEO Complaint Process
The Equal Employment Opportunity (EEO) discrimination complaint process provides a means of resolving individual employment problems or class actions relating to issues involving race, color, religion, sex, national origin, age (40+), disability, and/or reprisal. When an issue is first raised, the EEO Office will try to resolve it informally. If the issues raised are not resolved through an informal process, the employee(s) may progress to the formal stage, which may involve sworn testimony and result in a decision as to the merits of the case.
In the informal process, any employee or applicant for employment who believes he or she has been discriminated against should contact CSOSA's EEO Office at:
Court Services and Offender Supervision Agency
Office of Equal Employment Opportunity, Diversity and Special Programs
655 15th Street, NW, Suite 840
Washington, DC 20005
Phone: (202) 442-1680
within 45 days of the alleged offense. The case may be referred to an EEO Counselor who is trained to resolve issues quickly at the lowest possible organizational level.
At the initial interview, the counselor will listen to the issues, clarify the basis of the complaint, inform the employee of his or her rights, and provide information on the options available for seeking resolution.
An Alternative Dispute Resolution (ADR) process is available as an alternative process for EEO complaint resolution. If the EEO counseling or the ADR options do not result in a resolution of the issues raised, the employee may file a formal EEO complaint.
The formal process must be initiated within 15 days of the receipt of the notice of rights to file a formal complaint. The EEO Counselor will provide a form and specific information needed to file. The complainant or a representative, who has been designated in writing, can file the complaint with CSOSA's EEO Office. If the complaint is accepted, the EEO Office will initiate a full investigation of the issues.
The process associated with class action complaints is different from that for individual complaints. If you are considering filing a class action complaint, please contact the EEO Office directly.
If you would like more information on the EEO complaint process, please contact the EEO Office at (202) 442-1680 or an EEO Counselor.