Office of Professional Responsibility:
How to File a Complaint
Complaints against employees of the Court Services and Offender Supervision Agency must be forwarded to CSOSA's Office of Professional Responsibility (OPR) in writing. Complaints should contain as many details as possible, and as a minimum answer the following questions:
- Who is/are the complainant(s)?
- Who is/are the complaint(s) filed against?
- What occurred?
- When did it occur?
- Where did it occur?
- Who are the possible witnesses?
It is also important to attach copies of any evidence that might be useful to the investigation. If information is forwarded to the OPR, the complainant should retain copies of all forwarded documents, since this information will not be returned to the complainant. Each complainant will be interviewed as part of the preliminary analysis stage. The preliminary analysis stage is conducted by the OPR to determine if an investigation is warranted. This helps to ensure that employees are not investigated due to frivolous complaints.
A complaint may be accepted from an anonymous source, provided there is enough factual information. However, anonymous complaints are not preferred because if additional details are needed, most anonymous sources are unable to be contacted for further information.