Resources for:

SMART: Automated Case Management System

Back to Offender Accountability

Launched in January 2002, the Supervision and Management Automated Record Tracking (SMART) case management system represented an ambitious effort by CSOSA to retire its antiquated legacy applications and develop a customized web-based case management tool that would compile offender transaction data in a single database, generate real-time operational reports, and allow Community Supervision Officers (CSO) to automate many aspects of offender monitoring. 

In October, 2003 CSOSA implemented SMART Version 2.0, adding the capability to track treatment placements and expenditures, and electronically transmit Alleged Violation Reports to DC Superior Court and the US Parole Commission.  Version 2.0 also added gang tracking and DNA modules.  SMART Version 3.0 was launched in 2005.  With that release, CSOSA implemented the AUTO Screener, an “intelligent” risk and needs assessment tool that determines the appropriate level of supervision for offenders and generates an individualized prescriptive supervision plan, including recommendations for treatment and support services. Subsequent enhancements have continued to improve the functionality of existing modules, add new program modules, and institute a series of automatic alerts to the CSO, including notification when an offender has tested positive for drugs.

In 2008, CSOSA was awarded the U.S. Government Enterprise Excellence Award for the analytics underlying the SMART system by SAS, a leading analysis software company. Previous recipients of the award include the Centers for Disease Control and the U.S. Coast Guard.


Adobe Acrobat PDF formatThe Tracker: Calvin Johnson and Washington, D.C.'s parole and probation agency apply business intelligence (Information Management Magazine, June 2009)

Risky Business (, June 2008)

CSOSA Wins Analytics Award (Government Computer News, May 23, 2008)

Money Ball: Data Warehouse and Business Intelligence Project Gets Major Performance Measurement (Public CIO, January 2008)

5 BI Potholes to Bypass (Computerworld, September 2007)

Smart Force (Government Computer News, September 2007)

Building DC's Data Warehouse (Government Computer News, September 2007)

Getting Data Silos Under Control (Government Computer News, August 2007)

Adobe Acrobat PDF format AUTO Screener: An Intelligent Way of Assessing Offender Risk (Corrections Today, January 2006)

Adobe Acrobat PDF format SMART Offenders (TechBeat, Summer 2005)

Adobe Acrobat PDF format SMART Computers: The Cutting Edge of Offender Supervision (Technology Network at, September 2005)

Adobe Acrobat PDF format Technology That Works: An Overview of the Supervision and Management Automated Record Tracking (SMART) Application (Corrections Today, July 2004)

Community Supervision Services

Employment Information

As a Federal agency with a distinctly local mission, CSOSA employees perform challenging work that directly affects public safety in the District of Columbia's neighborhoods.