COMPLAINTS

Overview

The Court Services and Offender Supervision Agency’s (CSOSA) Office of Professional Responsibility (OPR) investigates possible instances of internal violations of laws or regulations, mismanagement, gross waste of funds, abuse of authority, substantial and specific danger to public health and safety, and allegations of misconduct by CSOSA employees. The OPR is an impartial investigative body that reports to the director of the agency and performs its administrative investigations without influence from any other component or employee within the agency.

If, after the administrative investigation, the OPR determines that the allegations are substantiated, CSOSA’s Office of the General Counsel (OGC) reviews the investigative report for legal sufficiency. Once OGC deems the report legally sufficient, OPR forwards the report to the appropriate associate director, who provides the report to the appropriate management official. The management official, who acts as the proposing official, recommends the proper remedial action after consulting with the Office of Human Resources, Employee and Labor Relations.

How to File a Complaint

You must submit complaints against CSOSA employees in writing to CSOSA’s Office of Professional Responsibility (OPR). Complaints should contain as many details as possible. Your complaint should, at a minimum, answer the following questions:

  • Who are you?
  • Who are you making a complaint against?
  • What happened?
  • When did it occur?
  • Where did it occur?
  • Who are the possible witnesses?

You should also attach to your complaint copies of any evidence that might be useful to the investigation. We recommend that you keep copies of any documents you submit to OPR, as this information will not be returned to you.

As part of the preliminary analysis stage, the OPR will interview anyone who submits a complaint to determine whether a full investigation is warranted. This helps to ensure that employees are not investigated due to frivolous complaints. A complaint may be accepted from an anonymous source if there is enough factual information to support the claim. Anonymous complaints are not preferred, because OPR will not be able to follow up if additional details are needed.

Where to File a Complaint

Please submit your written complaint in one of the following ways –

By regular mail or hand delivery to:

Director, Office of Professional Responsibility
Court Services & Offender Supervision Agency
800 North Capitol Street NW
Suite 6000
Washington, DC 20004-2902

By fax to (202) 442-1965 for complaints against management or senior officials or to (202) 442-1966 for complaints against non-supervisory personnel.